Case study

Elevator manufacturer · Industrial equipment manufacturing

An online configurator for an elevator manufacturer

Customers configure an elevator on the website, see which options fit together and send a complete request. Sales and engineering review it before the order moves into production.

Specifications step of the elevator configurator with general information, cabin, shaft, machine room and options panels
The specifications step: compatible ranges for load, cabin, shaft and doors are checked as the customer fills them in.

What had to work better

The manufacturer handled estimates through repeated exchanges between sales and engineering. Customers needed a way to specify an elevator, understand which options could be combined and submit a request with everything needed to prepare a quote.

Built for each role

Customers

Choose the elevator type, load, speed, cabin and shaft dimensions, doors and options, and prepare a request.

Sales

Receive structured requests with every selected specification and prepare quotes.

Engineering

Review specifications and approve them before production.

Construction task filter on a phone with shaft dimensions, elevator type and a download button for the task album
Construction tasks on mobile: filter by shaft dimensions and elevator type and download the task album.

What we built

  • A step-by-step configurator: specifications, elevator design and summary
  • Dependent fields that check compatible cabin and shaft dimensions, load and speed
  • Options that change as the customer makes selections
  • Pricing connected to the manufacturer's engineering and ERP systems
  • Role-based access for sales, engineering and management
  • A review and approval workflow before an order moves into production
  • A mobile view for filtering construction tasks and downloading task albums
  • Engineering systems
  • ERP

What changed

Customers prepare a structured configuration and request on the website. Sales and engineering receive the selected specifications in a consistent format, which supports quoting and production approval instead of long back-and-forth exchanges.

Tell us what needs to work better

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