Web Sites
Boosting Sales and Estimation Processes with Online Configurator
The elevator manufacturing company is transforming the market with cutting-edge technologies and advanced design and production facilities. They encourage their production and commercial teams to constantly update the range of products and solutions. With this approach they deliver the highest quality service to their business customers.
Challenge of Business Website with an Online Configurator
The traditional method of creating estimates for each client was time-consuming and resulted in high costs for both the company and the client. The process involved several rounds of communication between the sales team, the engineering team, and the customer to finalize the estimations for the elevator. It took a lot of time and in addition to that, the traditional process did not allow clients to visualize the final product in the process of estimation. The challenges faced by our client were impacting their ability to stay competitive in the market and meet the demands of their clients.
Solution for Business Website with an Online Configurator
To address these issues, the company decided to partner with Devvela to create a website featuring an online elevator configurator solution which would allow their customers to easily configure elevators to their specific needs and preferences. The configurator was integrated into the company's existing sales and design processes and was available online for clients to use at any time.
Devvela team used Agile methodology in the process of analysis and development and closely collaborated with the company representatives to ensure that the solution met the specific needs of the business.
The configurator was developed using a user-friendly interface that allowed B2B customers to select the size, speed, and capacity of the elevator, and other technical details as well as design features such as flooring, lighting, buttons and material. As a result the configurator generated images of the elevator, making it easier for customers to visualize their design and pre-filled estimate documents for company representatives to review and send to customers.
Custom configurator solution streamlined the sales and estimation process and enhanced B2B customer experience for elevator manufacturing company
Results
The elevator configurator solution has significantly improved the customer experience and the efficiency of the elevator company's sales and estimation process. Customers can configure elevators in a fraction of the time it took previously, and the company has been able to reduce costs by automating much of the design and estimation process.